Reference

How 33fb Handles Your Personal Information

Your account data belongs to you. We collect only what we need to run your wallet, process deposits through bKash, Nagad, and Rocket, and keep your account secure — and we are clear about how we use it.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and deleteBangladesh-region eligibility

Explore the Lobby Read FAQ

What This Privacy Policy Covers

33fb Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process your transactions, and deliver support. This includes your name, contact details, and payment method identifiers — for example, the mobile number linked to your bKash, Nagad, or Rocket wallet.

1
We do not sell your personal data to third parties. We share it only with payment processors and fraud-prevention services that are necessary to run your account. Data is stored on secured servers and access is restricted to authorised staff. We retain your account records for
2
as long as your account is active and for the period required under applicable law. If you close your account, we will delete or anonymise your data once the mandatory retention window has passed. Eligibility to use our platform depends on your local law and the
3
regions we currently serve — if you are unsure whether access is permitted where you are, check with a local legal adviser before registering.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team is the right place to start. We aim to respond to all data-related requests within a reasonable timeframe. Players in Dhaka and across Bangladesh can reach us through the channels below.

Live Chat Open the chat widget inside your account dashboard for the quickest response on data access or correction requests.

Email Support Send your data request or privacy concern to our support address and include your registered mobile number for faster handling.

Account Settings Some data changes — like updating your contact number or linked wallet — can be made directly inside your account profile page.

DATA SECURITY

How We Protect and Manage Your Information

Security is built into every layer of your account. We use SSL encryption on all data in transit, and payment details for bKash, Nagad, and Rocket are never stored in plain text on our systems. Here is how we handle the key areas of your privacy.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification sent to your registered mobile number. We recommend you never share your OTP with anyone, including support staff.

Data Retention

We keep your transaction records and account history for the period required by applicable law. Once that window closes after account closure, your personal data is deleted or anonymised.

Requesting Changes

To update, export, or delete your personal data, contact support via live chat or email with your account details. We will confirm receipt and act within the applicable timeframe.

Common Questions About Your Data

Here are the questions we hear most often about how your information is handled on 33fb.

We collect your name, contact number, and the mobile wallet identifier you use — such as your bKash or Nagad number — to verify your identity and process transactions on your account.

We share data only with payment processors like bKash, Nagad, and Rocket, and with fraud-prevention services. We do not sell your personal information to advertisers or unrelated third parties.

Contact our support team via live chat inside your account or by email. Include your registered mobile number so we can locate your account and respond to your request promptly.

Yes. Submit a deletion request through support. We will close your account and remove or anonymise your data once the legally required retention period has passed.

We retain transaction and account records for as long as your account is active and for the period required under applicable law after closure. After that window, records are deleted or anonymised.

Payment identifiers for bKash, Nagad, and Rocket are never stored in plain text. All data in transit is protected by SSL encryption, and access to stored records is restricted to authorised staff only.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoCricket Expert Bets

How 33fb Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Cookies and Tracking

Account Security

Data Retention

Requesting Changes

Common Questions About Your Data

01 What personal data does 33fb collect when I register?

02 Does 33fb share my data with other companies?

03 How do I request a copy of my personal data?

04 Can I ask 33fb to delete my account and data?

05 How long does 33fb keep my transaction records?

06 Is my payment information stored securely?

Privacy Policy

Related pages

Related pages